Unrecongized USB device

I just got a brand new Atlas SoC kit, and I am trying to start it the first time. I followed the quick start guide instructions. However my PC says that it is not recognizing the USB device. I tried on two computers with two separate micro USB cables. The message in both is is more or less the same. I did not change any settings. What am I doing wrong?

Hi man, I’m having the same problem and I can’t boot the embedded Linux either, in fact a couldn’t see a single message from message from the board in the Uart/Usb interface. Did you solve your problem?

Hi,
you should find the required driver in your Quartus installation folder. Install the drivers manually and select the driver folder (something like this: C:\altera\15.0\embedded\drivers and/or C:\altera\15.0\quartus\drivers)