Unable to detect hps device

Hello I am following the tutorial to build and load uboot on qspi for arria10. my problem is when i go to run:
quartus_hps -c 1 -o pv -a 0x0000000 u-boot-splx4.sfp
I get the following error:
Error: Unable to detect HPS device
Error: Quartus Prime Programmer was unsuccessful. 0 errors, 0 warnings
Error: Peak virtual memory: 213 megabytes
Error: Processing ended: Fri Jan 15 13:42:46 2021
Error: Elapsed time: 00:00:04
Error: Total CPU time (on all processors): 00:00:00

and I am not sure why. I have checked all the dip switches and they are in the default position for the board. I have usb cable connected with the correct parameters setup for the usb blaster so I am not sure what the problem is any any help with this would be appreciated.